With Google Business Messaging, Provide Customers With High Quality Help, Directly On Search And Map Results.
Customer journey starts with search as it does today. Now, we can help your customers see a message button. Conversations can begin on an iOS or an Android device.
Your first line of defence can be a bot, followed by a handover to a human agent. Use existing consumer behaviour, and have more real and personalised experiences for your users. Combine discovery and reach, with sales and support.
Conversational experiences and AI are here to stay and soon customers will not only expect it, but demand it. If you look at this graph of the major trends in communication over the last 50 years, we see a major shift every ten years or so. We’re now at the forefront of a new wave of communication.
