Integrate Dunzo with WhatsApp!

We’ve spoken about streamlining the eCommerce experience for your costumes by integrating with Shopify and Razorpay in the last couple of blog posts. This post talks about integrating Dunzo with WhatsApp to take care of your last-mile logistics and create an actual end-to-end experience for your customers. ‍

How Does It Work?

The one main thing you must remember about integrating with Dunzo is that Dunzo runs locally (within the city where the order was placed). So there is a specific limitation of eCommerce platforms only offering this service locally to their customers. That means this only works well for online stores that provide deliveries and their services locally. 

However, that being said, the Dunzo integration works well for restaurants, considering all of their deliveries happen locally within the city. Essentially, with our Aiyo Cafe platform, you can integrate your restaurant menu with WhatsApp and set up a chatbot to let your customers go through your menu and order items directly in chat. Once your customers choose to checkout, they can pay using any payment gateways you have integrated (check out a list of integrations we offer here!). 

As soon as the order is placed and confirmed, a task gets automatically created on Dunzo to pick up and deliver the order. All you need to do is keep the order ready for the Dunzo executive to pick up the order. It’s as simple as that! No middlemen, no third-party apps, and no hassles for both you and your customers. 

You can even update customers about order statuses. Whether it’s been picked up by a delivery executive, is on the way, or if it’s arrived before your customer even has to ask. That pretty much means that your customers will be able to start and end the process on WhatsApp without having to open up any other app. The bonus is that since your customer is placing their order on WhatsApp, they can get in touch with you directly from there without going through any third parties.‍

The Need Of The Hour

Considering the time we’re in now, most customers prefer to order in rather than dine out. By using our Aiyo Cafe and Dunzo integration, you can effectively take back control of your business and provide customers with an end-to-end ordering and delivery experience without the need for any third-party food delivery apps. Plus, help and support become much easier and more streamlined for both you and your customers. 

This effectively saves you from getting on any of these apps and establishes a better connection between your business and your customers!