Know which customers need to be serviced, and which coworker/agent is dealing with which customer.
Run customer support on WhatsApp with Shared Inbox between multiple agents.
Provide your agents with a full view of your customer conversational history from a single dashboard.
A fully equipped dashboard for your agents to handle all sorts of customer queries.
Add custom colour tags to mark conversations. It’s a great way to cluster conversation groups.
Your agents can transfer tickets among each other and close customer queries easily and efficiently.
Quick replies mark an end to typing in redundant responses, helping you serve your customers quickly and effectively.
Set up a list of FAQs to prevent unnecessary customer queries and improve user experience. This also helps agents deal with lesser unnecessary queries.
Mark conversations with custom tags to help you manage them with ease.
Create quick replies to help serve customers faster.
Admin view to manage all incoming tickets and agents.
Transfer tickets among other agents and close customer queries with ease.
Allot agents into teams, like sales, customer support, or finance, and handle respective tickets.