With our Gmail integration, you’ll get notified as soon as a customer messages you. The frequency of notifications is customizable to three different levels.
Once a customer messages you on WhatsApp, and you receive an email notification, you’ll have the ability to reply to their messages directly from Gmail. You can even send attachments, like images, videos, audio, and PDFs from email, and it’ll go directly to your customers in session!
Once you have agents set up in your call centre, you can direct customers to agents based on a logic you choose. You can assign agents into teams, like sales, or customer support, and assign customers to agents based on keywords. This works great for businesses that have multiple agents. Your agents can reply to customers using their assigned email IDs.